Thank you for shopping at Cotton Berries. If you are not satisfied with your purchase, we're here to help.

All Cotton Berries products come with our Customer Satisfaction Warranty. If you received a defective/wrong item, please contact us within 14 days after delivery. Customers must notify us at support@cottonberries.com within 14 calendar days after delivery or we have a right to refuse a claim.

 Refunds will be given for the following: 

1. The item is significantly different from that described 
2. The item is damaged or has defects 
3. The item has not arrived within 40 days from placing the order.

For wrong items, we will arrange to deliver the correct items or return all your payment, dependent upon you. For defective or faulty products, please take photos or videos and email us at support@cottonberries.com - we will replace, refund, or refuse your claim after confirmation.

Refunds will NOT be granted if:

1. Any item is not in its original condition, is damaged or missing items for reasons not due to our error.
2. Customer has entered the wrong shipping details when making their order and contacted us after the order's shipping label has been printed.
3. Picked the wrong size on accident.
4. Item is too small/big for child. - Sizing charts are for your use, to manually measure your babe for a perfect fit. 
5. Color is not exactly as on the photo - due to different monitors there might be a slightly different color in reality than you can see online.
6. Logistic tracking number confirm that the order was delivered 

Order Cancellation

All sales are final. Once the order is placed it will be system forwarded to our warehouse for fastest processing. If you do cancel the contract before then you will incur a 30% cancellation fee to cover restocking fees and the charges assessed to us for refunds by credit card providers. Payments made by you will be refunded within 30 days.

Return Shipping

We will provide you with return shipping information, please do not send your purchase straight back to the manufacturer. You will be responsible for paying for the shipping costs for the return of your item, unless it is faulty or defective. Shipping costs are unfortunately non-refundable.

Please contact support@cottonberries.com with any queries you may have regarding a refund or return.

Late or Missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Second, contact your credit card company or bank, it may take some time before your refund is officially posted.

Lastly, If you’ve done all of this and you still have not received your refund yet, please contact us at support@cottonberries.com